GCSE Leisure and Tourism
1.1 Nature of the L&T Industry
Key components of the leisure industry
Key components of the tourism industry
Visitor attractions
Products and Services
Leisure and tourism facilities
Holiday types
Leisure jobs
Tourism jobs
1.2 Business Operations
Functional Areas
Aims and Objectives
Sales and Marketing
Business Systems and New Tech
Adapting to pace and change
External influences on the leisure and tourism industry
Health and Safety
1.3 Customer Choice
Why choose leisure facilities?
Reasons for travel
Methods of travel
Choice of method travel
Choice of travel – other considerations
1.4 Destinations, impacts and Sustainability
Types of UK destinations
Impacts of tourism
Ecotourism and Sustainable Development
Case Studies
Hull Arena
Ice Arena job roles
Flamingo Land
Flamingo Land Presentation
Goods Available at Flamingo Land
Security at Flamingo Land
Services at Flamingo Land
Health and Safety at Flamingo Land
Visitor Numbers
Customer service and reputation
Meeting customer needs
Past exam questions
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