Products and Services
Activity 1 – Read the information below and make notes (click here if you are not sure how to take notes)
Products are tangible. This means that they can be picked up and taken away. Services, unlike products are intangible and cannot be taken away. For example, At Flamingo Land a cuddly toy from the gift shop would be an example of a product as this can be bought by a customer and taken home. A service would be going on a ride as this is an experience and not something that could be taken home and used again.
Different leisure activities and faciltiies have different products and services associated with them.
Listening to music
Example products : iPods, CDs, Headphones, speakers
Example Services: Spotify, iTunes, going to a concert
Example products: Books, Magazines, Newspapers, Kindle
Example services: A library membership, Audible
Example products: Costumes, shoes, CDs
Example services: Dancing lessons, going to the ballet, tea dances for older people
An Art gallery
Example products: A painting print from the gift shop, a coffee from the cafe, a book about a particular artist
Example services: A guided tour of the gallery, a painting lesson, Wifi availability
Example products: A meal in the hotel restaurant, drinks form the mini-bar, a guide book from the gift shop
Example services: Wifi, Room service, concierge, laundry service
A leisure centre
Example products: Swimming googles and equipment, protein drinks and bars, other sports equipment such as rackets
Example services: Gym membership, swimming lessons, personal trainer
Example products: Popcorn, drinks, film merchandise such as posters etc.
Example Services: VIP seats, Induction loops, cinema membership.
Example products: Bookmarks, drinks, local area maps and leaflets
Example services: Membership, photocopying, internet access
Activity 2 – Complete the Exam Questions Below